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Robbins Auto Tops
- Consistently Fine Quality
- Product Name Recognition
- Detailed Installation Information
Just a few of the reasons Robbins Auto Tops are the only aftermarket tops we install.
- Jerry Schnetzer, Schnetzer's Auto Upholstery, Fairfield, OH
"Where Quality & Service Still Counts"
2007 PRO Trimmer of the Year
1998 ATRN "All Star" Shop
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Dear Mr. Robbins:
The other day I called your company to complain that the windows on my convertible top for my 1972 S-4 Lotus Élan Sprint had turned opaque. I was wondered if they were still covered by the warranty. I must have sounded too serious because Veronica Lopez forwarded me to Scott Owen. Of course the first question he asked was; ‘when did I purchase it?’ I said I had the original receipt for $89.00, dated June 12, 1976. I only got 31 years of service out of it and could you put new windows in since the top material was in near perfect condition. Of course I was just kidding; the real purpose was to find out if the top was still in production. I have since ordered a new top and boot through Robbins reseller and they should arrive in about two weeks.
I was glad to see that you still produced them. The top has lived most of its life outside and really is in good shape. It goes to show you, American made products are made extremely well. Keep doing what you’re doing because you make a great product. I’ve enclosed a copy of the receipt and photo of the top to pass around at lunch and share with your employees who make these excellent tops.
Sincerely yours,
James Santangelo
P.S. Are you sure the warranty wasn’t for 35 years. Ha! Ha!
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| Regarding Nash Metropolitain Top
"We have a beautiful Met (Nash Metropolitan) now with a canvas
tan top that fits and looks Great". "We will be highly recommending Robbins convertible tops"
God Bless!
Mr. and Mrs. Zimmerman
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| Dear Robbins:
Thank you for helping me obtain a great fitting top for my Alfa Roundtail Spider (1750, year: 1969) the top fits perfectly. This car has been almost seven years in the restoration process, so the fit of the top is critical to the finished look of the car. We are contemplating entering the Alfa in a judged concours this coming year, perhaps somewhere on the West Coast. Who knows, we might even get to the Italian Concours at Monterey!
Best Regards,
D. Sinnott, Calgary, Alberta
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| Dear Scott (Tech Support):
Thank you so much for helping to solve my problem in finally getting the right tonneau cover for my car. YOU are the first in a long line of corporate quick to solves, company answer men, distributor parts house gurus, and a long list of other nay sayers that took the time to listen to my problem and then step up and help me. THANK YOU AND ROBBINS so much!
B. Kuss
Athens, GA
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| Dear Tony,
I have just received the Robbins top here in Italy. Many thanks for making the arrangements, and besides, I would like to thank you and your company for the efficient and professional approach, and last but not least, the kind and personal touch. 'Til the next purchase.
Kindest regards,
S.A. Murena, Roma S.p.A
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Saw your ad in the auto trim and restyling magazine and was wondering about getting one of your "topless" shirts as I recently had my top replaced on my 1998 Camero. It was a white vinyl and now it's a black cloth and looks beautiful, and the water just beads up on it. I am an F-16 crew chief and have a great picture of it parked next to a F-16!
- Rick Solots, Mississippi Air National Guard
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Dear Doug:
Thank you for your instant response to the problem I encountered with the top I ordered for my 2002 Porsche Boxster. Glitches can happen to anyone, but true customer service and pride in one's product are absolute rarities in today's world of insincere corporate slogans and 800 numbers devoid of human contact.
After my installer here in Texas alerted you to the defect, you immediately called me, apologized for the difficulty, and assured me that everything would be handled to my complete satisfaction. I was stunned! Someone named Robbins was calling me from California to fix the problem with my Robbins top. Your unequivocal willingness to stand behind your product absolutely made my day. Norman Rockwell may be long gone, but you brought a little bit of his spirit back to life that day.
A replacement top was shipped right away and the final installation went just fine. It's as if my car (Arctic Silver exterior/Boxster Red interior/black German canvas top) has received a Hollywood face lift. In any case, thanks for being an example of how to run a business. At the end of the day, it is not about clever financial analysis or MBA case studies, its about one simple concept: Doing the right thing.
Best regards,
Steve Duffy, The Woodlands, Texas |