Our Warranty does not cover damage caused to our products by failure to properly operate a convertible top and glass or plastic window by not following the procedures outlined in your owner’s manual. Our warranty furthermore does not cover any damage caused by abuse whether accidental or intentional, or damage which may occur during installation of our products; or caused by failure to use or replace side cables, rain rails or other original components; or by use of improper cleaning techniques or cleaners is not covered by our warranty protection.

Our warranty is based on the warranties offered by auto manufacturers for new convertibles, 3 years for tops and glass windows (depending on the topping in which it is made as can be shown below.) We stand behind our products, and while we must protect against abuse and negligence, customer satisfaction is always the number one priority of our Warranty policy.

 
GLASS WINDOWS

There is no warranty against the breakage of glass windows since we have no control over the use and treatment of glass windows during or after installation. We do however offer a 3 year Warranty against failure of the bond of the sport topping to the glass, or failure in the topping that would cause the glass window not to operate correctly. Folding glass windows which use our Flex-Hinge, U.S. Patent 4,799,727; as well as our tops with glass window and glass window upgrades for Mazda MX-5 Miata, are also guaranteed for three years from date of installation.

American Made Vinyl Sport Toppings:

CG - 36 oz. Bison Grain (Crush Grain)

Single Texture Vinyl............................................ 3 Years

CM - Cami Double Coated Vinyl.......................... 3 Years

JD, JP - Suzuki Denim Backing Vinyl................... 3 Years

KV - 36 oz. Deluxe Supreme Pinpoint

Grain Single Texture Vinyl................................... 3 Years

RC, RS - Robbins 38 oz. Cabrio Grain and

Robbins 38 oz. Escort Grain

Single Texture Vinyls.......................................... 3 Years

CH - 36 oz. Chrysler Crush Grain

Single Texture Vinyl................................................ 3 Years

SS - 36 oz. Chrysler Vinyl Sailcloth

Single Texture Vinyl................................................ 3 Years

EC, EV - Euro Vinyls Run on

Black Polyester/Cotton Backing............................... 3 Years

2906, 2907, 2908, 2909  1990-97 MX-5 Miata Budget Top - 2 Year Warranty.  Due to the non-original design of these 19   90-97 MX-5 tops, we can offer only a 2 year warranty made in RC (or other domestic vinyl such as CG, KV, SS, etc.)  No warranty against creasing, scratching or cracking of plastic windows in 2906 and 2907 three window 1990-97 MX-5 Miata Budget Tops.

Imported Vinyl Sport Toppings:

BS - Original British Everflex Vinyl.......................... 1 Year

American and Imported Cloth Sport Toppings

SF - Robbins Sun-Fast¨ Cloth.................................. 3 Years

SG, TW - Robbins Sun-Fast "G"¨, Haartz Twillfast Cloth

with German Style Tan or Black backing................... 3 Years

SF - Haartz Stayfast Cloth. No Warranty against ballooning, or creasing............... 3 Years

LM - Haartz Landmark Cloth topping with gray polyester/cotton blend backing.

No Warranty against creasing...................................... 3 Years

GR - German Cloth with cotton or polyester backing............1 Year

No Warranty against fading or discoloration in light colors.

HEADLINERS, TOP BOOTS, PLASTIC WINDOWS and TONNEAU COVERS

We offer a one year Warranty for these products regardless of the specialty vinyl or type of sport topping in which they are made.

WARNING

Damage caused by failure to properly operate a Convertible Top, Tonneau Cover, etc. is the sole responsibility of the purchaser. Most damage of this nature occurs when

convertibles are loaned to friends or relatives who are unfamiliar with convertibles. An example of this type of damage is when late MGB tops tear because the fasteners were not released before the top was lowered. The most common cause of Glass Window breakage is obstruction of the glass during raising or lowering. Before lowering any Convertible Top make sure the storage compartment is free of any foreign object such as beach towels, school books, toys, etc. In convertibles with soft wells (pouch type storage compartments) be sure nothing is underlying the well, and that everything in the trunk is secured. (Spare tires, tools, cartons, etc., can shift and cause problems the next time the top is lowered or raised.)

Other causes of glass breakage can be metal top frame components which are out of alignment. If you notice any irregular movement, stiffness, or other problem in lowering or raising your top, immediately take your convertible to an automotive Trim and Upholstery Shop, or if your convertible is still under new car warranty, to the dealer to have the frame mechanism inspected. One last cause of Glass Window breakage in late model convertibles is the poor design of rear seats. Over time in some new convertibles the rear seat backrest can be bent out of shape, and as a result Glass Window can snag on the rear seat backrest and shatter when the top is raised or lowered.

We recommend strongly that you always watch carefully as you raise and lower your convertible top and glass rear window to avoid experiencing the sorts of problems described above.

Exclusions From Limited Warranty

Knots and Minor Blemishes, Direction of Weave in Cloth Toppings: Small knots and blemishes can occur in all cloth toppings due to limitations in the capabilities of the looms which weave the cloth.

We cut our tops to obtain optimum stretch for decks, quarters and reinforcements to insure the best fit and long service life. However when we cut cloth toppings with directional weaves such as the twill weaves used in our Sun-Fast "G", Twillfast, or German Cloth toppings, decks and quarters may have weaves cut in different directions to obtain the best fit for our products.

Normal Color Fading and Shrinkage: All sport toppings, vinyl or cloth, will experience some color fading and normal shrinkage over time. Robbins cannot be held responsible for this unavoidable "aging" process.

Damage Caused by Worn or Defective Top Frames; or Design of Top Frames and Tops by Convertible Manufacturers: Robbins is not responsible for the damage to our products, or to the convertibles to which they are installed, caused by worn or defective top frames; or by defective or missing straps, pads, cables or other components.

Robbins furthermore is not responsible for damage caused by the auto manufacturers design of convertible tops or top frames. 1987-94 Cadillac Allante, 1987-95 Chrysler Lebaron, 1987-95 BMW 3 Series, 1987-On Camaro, and 1987- On Saab convertibles for example, have problems in the design of the top, or top frame that can cause convertible tops or headliners to be pinched, cut, or develop holes as a result of raising and lowering the top over time. Other convertibles such as 1990-94 Capri convertibles developed water leakage problems which are inherent in the basic design and for which we can not be held responsible.

Numerous caution notes and disclaimers have been added to our Catalog for our products for convertibles with known top or top frame problems.

Damage Caused by failure to install side cables or other components; or Improper Installation: Robbins cannot be held responsible for damage to our products, or to top frame, interior, body, or other area of the convertible; caused by failure to use, correctly install or replace side or rear cables, weatherseals, rain rails, top, quarter pads, straps or fasteners or other components installed as original equipment by the convertible manufacturer. Robbins furthermore is not responsible for damage to our products or the convertible on which they are installed caused by use of incorrect tools or improper installation procedures.

Improper Cleaning or Customer Abuse: Any damage to our products caused by improper cleaning techniques, or use of inappropriate cleaning solutions or solvents; or damage caused by customer abuse whether accidental or intentional, is the sole responsibility of the purchaser.

Plastic Windows: We offer no warranty for plastic windows because no clear flexible plastic exists that can stand the effects of the harmful effects of UV light, and the atmospheric chemicals that are found in smog, smoke, dust, etc. Frequent cleaning however will prolong the service life of plastic windows. Consult our Tradition of Excellence Brochure for tips to prolong service life.

Zippers, Fasteners and other Hardware: Always treat zippers and fasteners with care since No Warranty is available from zipper or fastener manufacturers. For all convertible tops with zipper windows, always unlatch top at front before unzipping, or zipping window closed, except for 1990-97 Mazda Miata Glass Window Tops and Glass Window Upgrades. We can guarantee only that zippers and fasteners were free of defects at the time of shipment, since we have no control over their use during or after installation.

Thread: Threads currently offered do not offer the color fastness of vinyls, Robbins Sun-Fast, Sun-Fast "G", or Hartz Twillfast cloth sport toppings; and will fade over time. Our black thread offers the highest resistance of fading than any black thread in use, but may fade slightly over time.

Additional Terms and Conditions

Alteration or Modification of our Products: Any alteration, modification, substitution of components, etc. that in any manner alters the appearance or the way in which our products function, automatically voids our Warranty protection.

Disclaimer: We cannot be held responsible for damage caused by Acts of God such as floods, hail storms, tornadoes, earthquakes, etc. There are no additional warranties or guarantees expressed or implied, beyond what is described above. We furthermore do not authorize others to make any claims of merchantability, warranty, fitness, etc., of our products other than what is described above.

Robbins limited warranty applies to the original purchaser of our products. Any sale or transfer of the vehicle to another party may void our warranty. For the Limited Warranty to be valid the warranty card in the box should be signed and returned to us. A copy of the retail invoice from the automotive trim and upholstery shop that installed our product on your vehicle, showing that our product was installed, should be submitted with any warranty claim. In the event that the warranty card has been lost, your retail invoice can be used to substantiate your claim.

Convertible Owner Warranty Claim Procedures

Should a defect be found in any of our products any warranty adjustment made will be pro-rated based on the length of time our product has been installed. All requests for warranty claims by convertible owners must be directed to the automotive trim and upholstery shop, or automotive specialist where our product(s) were installed and/or purchased. The shop will, in turn, contact our distributor from whom our product was ordered, who will forward the request to us.

Our policy is that any warranty adjustment made will be pro-rated based on length of time our product was installed. Products in which a defect is found will be repaired or replaced at our option. While this is not required in all instances, Robbins reserves the right to insist that items for which warranty claims have been made be returned to us for inspection before any adjustment is made. A copy of the retail invoice from the automotive trim and upholstery shop that installed our product(s) on your convertible, or invoice from the automotive specialist where it was purchased, clearly stating the use of our Robbins products, should be submitted with any warranty claim. We stand behind our products, and Customer satisfaction is always the number one priority of our Warranty policy.

Upholstery and Trim Shop Return Procedures

1. Should an automotive defect be found in one of our products, contact the jobber from whom our product was purchased and provide the part number, material, color, date of installation, Jobber invoice number and date, and reason for request credit. While this is not necessary in all instances, Robbins reserves the right to inspect products in which a defect has been reported before credit can be issued.

2. Your jobber will contact Robbins and provide a Customer Request Form containing our part number, material type and color; Bar Code Label Information, Jobber invoice number, the name, address, and telephone number of your shop, and reason for request for credit. Robbins will issue a Return Authorization Number to your jobber to pass on to your shop. In the 48 continental states in the USA, Robbins will send a U.P.S. Call tag to pick up our product. The Return Authorization Number must be written on the box and on all related paper work sent with returned item.

3. To obtain credit, Trimmers need to provide a copy of the invoice from the Jobber from whom they purchased our product, plus a copy of the retail invoice to the convertible owner, to substantiate the date our product was installed. Failure to provide an invoice copy can result in no credit being issued. Photographs may be required to substantiate requests for R.A. numbers and issuing credit.

4. Our Product must be folded carefully and returned in the same manner it was received, and in the original box. Special attention must be given to tops with plastic windows, and plastic rear window assemblies. Always pack tissue around window and fold without creasing window.

5. All fasteners, parts and other hardware must be returned with our product.

6. Glass windows must be carefully packed with bubble pack and returned in original box to avoid breakage during shipment.

7. All returned products will be inspected before any credit is issued, and all returned products may be subject to a minimum 10% restocking charge.

8. Items with less than 10 sales per year, or made in non-original colors and toppings, are non-returnable.

9. Items which are past their warranty period are non-returnable.

10. Manufacturer reserves the right to void all warranties unless product is received in original box, and jobber invoices and retail customer invoice showing installation date are submitted.

11. Robbins will not accept delivery of items shipped to us without a Return Authorization Number, or shipped to us at C.O.D.

Labor Credit: Full labor credit will be issued for warranty claims filed within the first twelve months after installation of our products, after the item has been returned to Robbins for inspection to confirm that the warranty claim is valid. One-half labor credits will be issued for warranty claims filed in the second year after installation, and no labor credit will be issued in the third year after installation. All labor credits will be issued to our distributors who, in turn, will pass these credits on to the automotive trim and upholstery shop performing the warranty replacement. All labor credits issued will be in the form of products, usually a convertible top made in vinyl of our choice.

©2006 Robbins Auto Top Company, Inc.